Return & Refund Policy

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition as when you received it
• In its original packaging with all tags and labels attached
• Returned within the specified return period (typically 7-14 days from delivery)
• Accompanied by the original receipt or proof of purchase

Return Process

1. Contact our customer service team at support@luxuriousonly.com or call us at +91 9871981806 to initiate a return.
2. Provide your order number and reason for return.
3. Our team will provide you with a Return Authorization (RA) number and return instructions.
4. Package the item securely in its original packaging and include the RA number.
5. Ship the item back to the address provided by our customer service team.

Refund Processing

Once we receive and inspect your returned item, we will:

• Process your refund within 5-7 business days
• Refund the amount to your original payment method
• Send you a confirmation email once the refund is processed

Note: Shipping charges are typically non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, worn, or damaged by the customer
• Items without original packaging or tags
• Items returned after the return period has expired
• Customized or personalized items (unless defective)

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order. We'll process your return refund as quickly as possible.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the defect or damage when contacting us.

Questions?

If you have any questions about our return and refund policy, please contact us at: